Refer you to the appropriate manager, if your complaint is unable to be resolved, or you remain dissatisfied.If, due to the nature of the complaint, this is not possible, we will aim to have the complaint resolved within 10 working days. Aim to resolve the complaint on the spot.Ensure you are treated fairly and with respect.If you contact us by phone outside of normal business hours, your call will be recorded and we will aim to call you back during the next working day.Address your query immediately or advise when a response can be expected.Clearly identify ourselves and ask for specific contact information from you.Be available between 8.30am-5pm each working day.Where this is not possible due to the nature of your query, inform you of the time needed to provide a response.Respond to you as soon as possible, but in no longer than 10 working days.
If you write or email us and request feedback, we will: Mobile Phones What do customers say about Mint Mobile Here's what we found By Alex Whitelock published Breaking down Mint Mobile customer service reviews (Image credit: Future). Your first contact person will keep you informed of the progress of your request or may direct your request to a more appropriate person. When you contact us we will be courteous, helpful and prompt in any follow-up actions required. You may contact us through the channels listed below. We seek to respond promptly to any issue you may raise related to the history, production and distribution of Australian coinage. We aim to meet your needs as a customer efficiently and promptly and always look for ways of improving the quality and timeliness of our service.
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